Using Jev for Email and Support Ticket Routing: From a Classification Demo to a Complete Business Workflow
Email classification is only the first step in support automation. Using Jev's Choice, Noul, and Score primitives, this article designs a complete ticket-routing workflow from intake and structured decisions to business-rule composition, human review, and outcome feedback, while preserving real-world constraints around accuracy, probability drift, network failures, and multilingual thresholds.
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