Refund Policy

This Refund Policy applies to services purchased directly through the official BetterToken website, including but not limited to:

• API balance top-ups
• Subscription services
• Other digital services provided directly by BetterToken whose purchase page expressly states that this policy applies

If you purchase a service through a third-party platform, agent, reseller, or another channel, that third party may set separate refund rules. BetterToken is not responsible for the refund process of those third-party channels.

BetterToken provides digital services, model-call capability, API quota, and related technical services. Once a service has been activated, quota has been issued, an API has been called, or resources have been consumed, unconditional refunds are generally unavailable.

Every refund request is reviewed according to the actual payment, service activation status, resource consumption, cause of the issue, and applicable law. BetterToken reserves the right to decide within reasonable limits whether to approve a refund request.

Subject to applicable law, you may request a refund in the following circumstances:

3.1 Duplicate charge or obvious incorrect charge

If a system error, payment-channel failure, or other technical issue causes a duplicate charge or an obviously incorrect amount, we may refund the excess amount after verification.

3.2 Service not activated and not used

If you completed payment but the corresponding service was not successfully activated, and your account did not actually use the related API, quota, or subscription benefits, you may request a refund after verification.

3.3 Service unavailable because of BetterToken’s own technical failure

If a sustained technical failure on BetterToken prevents you from normally using a purchased service within a reasonable period, and the issue was not directly caused by your network environment, device, configuration error, third-party software conflict, incorrect API integration, or interruption by a third-party model provider, we may provide one of the following remedies after verification:

• Partial refund
• Full refund
• Compensating credit
• Extension of the service period

3.4 Refund required by applicable law

If applicable consumer law in your jurisdiction requires us to provide a right to a refund, that mandatory law controls.

To the extent permitted by law, refunds are generally unavailable in the following circumstances:

4.1 Service or quota already used

Including but not limited to:

• An API key has been created and used for calls
• The topped-up balance has been partially or fully consumed
• A subscription has taken effect and is available for use
• Model calls, logs, inference, storage, proxy routing, or other platform resources have been used

4.2 Usage problems caused by the user

Including but not limited to:

• Configuration errors
• Incorrect integration method
• Incorrect model name, Base URL, request parameters, or key
• Problems with the local network, server, proxy, regional restrictions, or device environment
• Misunderstanding a feature, subjective dissatisfaction, or a mismatch with personal expectations

4.3 Problems caused by third parties

Including but not limited to:

• Failure of a third-party payment platform
• Instability or temporary unavailability of a third-party model provider
• Compatibility problems with a third-party platform, framework, IDE, or CLI tool
• Force-majeure events

4.4 Violation of the Terms or abusive conduct

You are not entitled to a refund if we reasonably suspect any of the following conduct:

• Fraud
• Abuse of the Refund Policy
• Malicious API calls
• Violation of the Acceptable Use Policy
• Using the platform for unlawful or non-compliant activity
• A bad-faith refund request after receiving the value of the service

5.1 Balance unused after top-up

If your account balance remains unused after a top-up and your request meets this policy, we may review the refund at our discretion.

5.2 Promotional and gifted credit already issued

Promotional credit, trial credit, referral rewards, cashback balances, coupon-funded amounts, and other benefits not purchased with cash generally cannot be withdrawn, refunded, or exchanged for cash.

5.3 Risk controls

If a refund request involves an abnormal account, suspicious payment, money-laundering risk, credit-card dispute, or another risk-control situation, we may pause processing, request additional materials, or refuse the refund.

5.4 Related service fee

Because we use third-party payment channels, we charge a 2% service fee for each refund. The amount you receive will therefore be the remaining balance after deduction of that service fee.

To request a refund, send an email to:

support@bettertoken.ai

Recommended email subject:

Refund Request - [your account email / order number]

Please provide as much of the following information as possible:

• Your account email address
• Transaction ID or order number
• Payment date, time, and amount
• A detailed reason for the refund request
• Supporting materials, such as screenshots, error messages, payment receipts, or logs

Incomplete information may delay the review or make the request impossible to process.

We normally complete our review within 5–10 business days after receiving a complete refund request and notify you of the result by email.

If a refund is approved, it is returned to the original payment method. The arrival time depends on the processing speed of the bank, card network, payment provider, or other financial institution and may normally require an additional 5–15 business days.

If you initiate a payment dispute, chargeback, or card-transaction reversal without first contacting BetterToken support, we may:

• Suspend or restrict your account
• Freeze remaining services
• Request additional explanations or materials
• Refuse to continue providing service until the dispute is resolved

We recommend contacting our official support channel first so that the issue can be resolved more quickly.

We may update this Refund Policy from time to time. The updated version will be published on the official BetterToken website and takes effect on the publication date. Where applicable law requires notice, we will notify you by reasonable means.

If you have any questions about this Refund Policy, contact us as follows:

Email: support@bettertoken.ai